Secret Cinema - Wishmas

Our first project for Secret Cinema, following its acquisition by TodayTix, was their festive carousel-style immersive event ‘Wishmas’. The Left Handers was asked to provide a team of Registration, Cloakroom, Back of House, Front of House, Supervisor and Sampling staff. In addition we provide Access Hosts to ensure a great experience for guests with disabilities or additional needs, and cover for their in-house Audience Experience Manager when required.

Staff were responsible for leading audience groups of between 40 and 120 around the experience itself, factoring in the timecode nature of the event, and the challenges associated with engaging with and managing large groups of families and children.

The event called for nearly 12hr shifts running for 6 days each week. Staffing hours almost doubled from the initial 1,100 per week at the beginning, to 2,125 hours per week at the height of Christmas, with multiple requests to expand the team and a short lead time to meet demand and the success of the project. 

In total, we staffed 13,175 hours over 9 weeks with teams of up to 35 staff per day.

The Left Handers booking team worked closely with the onsite team at Wishmas to deliver a continually high quality team for the intensive run through the Christmas period. We pivoted quickly to cope when festive flu began to hit the team experience-wide, using our highly effective cover system to ensure that the project was always supported despite the strong challenges posed by illness.

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"The Left Handers provided an excellent service with staffing our Christmas show and worked closely with us to adapt and increase staffing when needed. I can’t recommend them enough, Dan and the team are friendly, approachable and fantastic problem solvers."

Max Emmerson - Producer

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